WeDo Privacy Policy (v5)

Last updated: March 2026

1. Respecting your privacy and the law

Your privacy is important to WeDo Invoice Finance Pty Ltd (ABN 54 150 723 550).
We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our staff are trained to handle information in accordance with these principles, and we will not share your details with third parties except as required in the ordinary course of business, to administer our website, or where permitted or required by law.

Office hours: 8:30 am – 5:00 pm (AEST), Monday to Friday.

2. Collecting your personal information

When you apply for or use our products or services, we collect information to:
1. provide you with the relevant product or service (including assessing your application and verifying your identity);
2. manage and administer your account; and
3. protect against fraud or misuse.

Information collected may include your name, business details, contact information, and other details necessary for these purposes.

We collect information directly from you whenever practical — for example, through application forms, phone calls, or our website.
In some cases, we may collect it from third parties such as credit reporting agencies, professional advisers, or public records.

2.1 Use of Document Verification Services

To confirm your identity and prevent fraud, WeDo Invoice Finance Pty Ltd may use approved Document Verification Services (DVS).
These services securely compare the identification details you provide (for example, a driver’s licence or passport) against official government or issuing‑agency records.

1. Information is sent via secure, encrypted channels.
2. It is used only for identification and fraud‑prevention purposes.
3. It is not retained longer than necessary.

We only use government-related identifiers where permitted by law and where it is reasonably necessary for our business activities, including:
1. Verifying your identity before providing invoice finance or entering into credit or security or related agreements
2. Meeting our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act)
3. Preventing, detecting, and managing fraud or identity crime
4. Assessing and managing credit risk

These checks comply with the Privacy Act 1988 (Cth), applicable privacy rules for the DVS framework, and all associated security requirements.

2.2 Document Verification Service

With your express consent, WeDo may verify the information on your identity documents using the Australian Government’s Document Verification Service (DVS). The DVS allows us to confirm whether the information you have provided matches the relevant government record.

For the purpose of conducting these checks, your identification may be securely disclosed to and processed by:
1. Our selected Gateway Service Provider
2. Approved intermediaries acting as Information Match Agents
3. The relevant government document issuer or official record holder

WeDo does not receive copies of your identity documents from the DVS. We only receive an automated result indicating whether the information you provided matches existing official records.

2.3 Consent

Before completing any DVS identity-verification check, we will ask for your express and informed consent. You may choose not to provide consent; however, if we cannot verify your identity, we may be unable to offer our services.

2.4 Security

WeDo applies strict security measures to protect all identification information used for DVS checks. This includes access controls, encryption, monitoring, secure transmission protocols, and secure data storage, in accordance with the Australian Privacy Principles and our internal security frameworks.

2.5 Retention

We retain identity verification information only for as long as requested under Australian Law, including AML/CTF and credit related compliance requirements. After these periods expire, information is securely destroyed or de-identified.

3. Using and disclosing your personal information

We may share your personal information with trusted third parties and organisations that help us deliver or manage our services, always under confidentiality and privacy safeguards.

This may include:
1. service providers and advisers involved in managing your product or service;
2. organisations supporting our business operations (e.g. IT system developers, payment processors);
3. financial institutions participating in the payments system;
4. your authorised representatives, such as legal or financial advisers;
5. identity and document verification providers (for compliance and fraud prevention);
6. government or regulatory bodies when required or authorised by law; and
7. credit and fraud reporting agencies, mortgage insurers, guarantors, valuers, or other parties involved in conventional finance and securitisation practices.

We ensure all such organisations comply with applicable privacy and data‑security requirements.

4. Marketing our products and services

We may use your personal information to tell you about new or improved products, services, promotions, or opportunities we believe may be relevant to your business.
You can opt out of marketing communications at any time by contacting us using the details above.

5. Protecting your personal information

We store personal information securely in both paper and electronic formats.
To protect it from misuse, loss, unauthorised access, modification, or disclosure, we apply:
1. strict confidentiality obligations for staff;
2. secure document storage;
3. access‑controlled IT systems;
4. encryption and network firewalls;
5. secure premises with restricted access; and
6. identity checks before personal information is released.

6. Your privacy online

6.1 Our websites

Our websites use firewalls, encryption, and access controls to protect your information. User IDs and passwords help secure your account. Always keep your login details confidential.

6.2 Links to other sites

Our website may include links to external websites.
We are not responsible for their content or privacy practices, so we recommend you review the privacy statements of any linked sites you visit.

7. Website terms & conditions

7.1 Download rights

Website content is provided for information and to support your commercial relationship with us. You may download material to one personal computer only if:
1. you make no more than one printed copy;
2. it is used solely for personal, non‑commercial purposes; and
3. all copyright and proprietary notices remain visible.

You may not copy, reproduce, modify, upload, sell, or distribute website content in any other way without our written permission.

7.2 Prohibited use

You may not store or compile this website or its content to build a database or for distribution through any medium, including network or broadcast media.

8. Intellectual property

This website and its contents are protected by copyright and other proprietary rights. Some materials are owned or licensed from third parties.
All trademarks, trade names, and related marks remain the property of their respective owners.

Please notify hello@wedoinvoicefin.com.au if you become aware of any unauthorised use of our website or any claim of infringement.

9. How you may access and correct your personal information

After identity verification, you have the right to request access to and correction of your personal information that we hold. You should notify us immediately if you become aware that any of your personal information that we hold is inaccurate or out of date.

We will respond within a reasonable time to a request by you for access to your personal information. We will give you access to your personal information in the manner that you request if it is reasonable and practicable to do so. If we decide not to give you access to your personal information, then we will give you written reasons for our decision.

We will respond within a reasonable time to a request by you for the correction of your personal information. If we correct any of your personal information that we have previously disclosed to another organisation which is subject to the Australian Privacy Principles, then you may request us to notify that other organisation of the correction. If we decide not to correct any of your personal information, then we will give you written reasons for our decision and you may request us to associate with the information a statement apparent to users of the information that is not incorrect.

If you wish to access, correct or update any of your personal information that we hold, please contact our Privacy Officer using the contact details below. You will be required to verify your identity before you will be permitted to access, correct or update any of your personal information that we hold. We may charge a fee for giving you access to your personal information.

10. How to make a complaint

If you have an enquiry or complaint about our handling of your personal information, please contact our Privacy Officer using the contact details below. A complaint about our handling of your personal information should first be made in writing to our Privacy Officer setting out the details of your complaint.

Our Privacy Officer is responsible for dealing with all enquiries and complaints about our handling of personal information and will respond on our behalf within 30 days if possible, failing which we will inform you why and when we can expect a decision after receiving an enquiry or complaint.

If you are not satisfied with our response to your complaint, then you may take your complaint to the Office of the Australian Information Commissioner which may be contacted by using the following details:

Name: Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Address: GPO Box 5218, Sydney NSW 2001

11. How we update our Privacy Policy

We may update our Privacy Policy from time to time to take into account changes in our information handling practices by publishing an updated version of our Privacy Policy on our website. You should regularly review the most recent version of our Privacy Policy available on our website.

12. Our details

WeDo Invoice Finance Pty Ltd
ABN 54 150 723 550
Level 8, 82 Eagle Street, Brisbane QLD 4000
📞 1300 434 111
✉️ hello@wedoinvoicefin.com.au

Policy version: v5 | Effective date: March 2026